Data Deletion Policy
Last updated on July 18th, 2024
This Fast Technologies (“Fast”) Data Deletion Policy (“DDP”) is an extension of our Terms of Service, Privacy Policy, and other terms and conditions. Fast may modify this policy which will become effective immediately upon our posting on the website.
As a general rule, we store the smallest amount of information on you as possible to enable the Services. You can see our Privacy Policy for more information on that. If you would like to ensure your data is fully removed from our system, please follow the procedures outlined below. We will verify your request and then comply with it. Items that we will delete include your user account, any files associated with your user account, any credentials associated with your Single Sign-On (SSO) provider, or any other account-specific information we’ve stored directly associated with your account.
Fast may retain a limited amount of data required or related to billing, platform security, or legal compliance. However, any personal data, data related to your SSO provider, files, etc., are removed immediately, but in an asynchronous fashion. Some data stored on third-party providers, such as billing providers or diagnostic providers like Bugsnag, may not be removed immediately. See our Privacy Policy for more details.
Deletion of User Accounts
Login to Delete
Log in to your account if you are not already logged in.
Go to the top right corner of the homepage and click the dropdown.
Go to Account Settings.
Scroll down to “DELETE MY ACCOUNT” highlighted as a red button.
Click it and confirm deletion.
Your account is now deleted, and data will be flushed.
Contact Us
If you are unable to log in to your account, you can contact us at [email protected] . Let us know you’re trying to delete your account. Your email must come from the exact address you wish to delete. We will then email you back to confirm. Upon your final confirmation, we will process the deletion on your behalf.
Closure of Organizations
Organizations (“Orgs”) are associated with businesses and not individual users. Orgs can be closed but not deleted.
When you close an Org:
All active projects and access permissions under the Org will be terminated.
Data associated with the Org will be archived and retained in accordance with our data retention policies and any applicable laws.
Billing for the Org will cease from the date of closure.
How to Close an Organization:
Log in to your account.
Navigate to the Organizations section.
Select the Org you wish to close.
Go to Org Settings.
Scroll down to “CLOSE ORGANIZATION” highlighted as a red button.
Click it and confirm closure.
If you need assistance with closing an Org, please contact us at [email protected].
Note: Once an Org is closed, it cannot be reactivated. If you wish to use our Services again, you will need to create a new Org. Note: Cancelling your subscription will cancel anbd close your account immediately.
Data Retention and Compliance
Fast may retain certain data as required for billing, platform security, or legal compliance purposes.
This includes:
Transactional records and billing information, retained in compliance with financial regulations.
Data required for security purposes, such as logs and records of access.
Any data we are legally obligated to retain under applicable laws and regulations.
